It’s not often that we have a good excuse to enjoy a song in a business English class. But if you’re discussing customer service with your intermediate (or above) class, Dave Carroll has provided a great opportunity. Here’s the song:
Click here for a worksheet I’ve written that you can use with the video in a lesson: Customer service and social media.
Oh and the lyrics for the first verse (which they’ll need for the gapfill exercise) are here: United Breaks Guitars. Please let me know if you find it useful and if you see things I can improve.
PS. I’m travelling and I’m not sure what my internet connection will be like as I go, so I may be a little quiet for a while. (I’m looking forward to meetings teachers in Saudi Arabia, Dubai and London.)
PPS. I’m flying with British Airways.