I had to reformat (and so wipe) my computer’s hard drive this week. Eeeek! Consequently I spent a good while on the phone to help lines in India. To my surprise and delight, each email and call ended with this closing: “Good karma”.
There’s an academic research paper about help lines in the Philippines that’s intriguingly called “I’d love to put someone in jail for this”: An initial investigation of English in the business processing outsourcing (BPO) industry”. It’s one of my favourite papers so I went searching for my copy tell you about it. But none of the files on my computer are indexed yet. Argh! So I’ll store the thought away for later, and in the meantime, here’s wishing y’all jolly good karma.