Vicki

Teacher of professional and technical English, writer and teacher trainer.

May 032011
 

It’s not often that we have a good excuse to enjoy a song in a business English class. But if you’re discussing customer service with your intermediate (or above) class, Dave Carroll has provided a great opportunity. Here’s the song:

Click here for a worksheet I’ve written that you can use with the video in a lesson: Customer service and social media.

Oh and the lyrics for the first verse (which they’ll need for the gapfill exercise) are here: United Breaks Guitars. Please let me know if you find it useful and if you see things I can improve.

PS. I’m travelling and I’m not sure what my internet connection will be like as I go, so I may be a little quiet for a while. (I’m looking forward to meetings teachers in Saudi Arabia, Dubai and London.)

PPS. I’m flying with British Airways.

 Posted by at 4:01 pm
Apr 172011
 

I have a guest post that’s a bit different today. I’m curious about creativity – how does it happen? I remember reading a study somewhere that debunked the stereotype on the lonely artist. Rather than toiling away in a solitary garret, the most productive ones were generally rushing around engaging in multiple projects and interacting with lots of people. So I was interested to hear about a collaborative project Stewart Tunnicliff’s been  working on. Without more ado, here’s Stew to tell us about it.

Utterances at The Closest East to the Heart

LE Writers left to right: Ralf Lowland, Svetlana Lavochkina, Diana Feuerbach, Stewart Tunnicliff (photo: Maeshelle West-Davies)

A quote by James Earl Jones has resonated with me for years:

“One of the hardest things in life is having words in your heart that you can’t utter.”

At secondary school I always wanted to be a writer, but could not find my voice. It took me at least another half a dozen years to actually find one. But then I misplaced it like an odd sock down the back of a sofa.

In March this year all that changed with the second public reading of my poetry at the “Leipzig Liest” event of the Leipzig book trade fair. The Buchmesse and Leipzig have increased their world fame with mentions in the New York Times and the Guardian newspapers. On the coat tails of this the Leipzig Leist organisation ran small reading events all over the city. The one I was part of was at Noch besser leben.

It all came together through the club I founded called LE Writers, where four disparate word-smiths met and came up with the idea of an all English reading for the Buchmesse – the first of its kind. This collaboration also included working with three musical artists, a multi talented musician and two opera singers.

We have coined a phrase as best to describe these kind of readings: a literary concert as it is a fusion of text and music that is more performance based than straight forward readings. They are also recorded to produce “audio books”

But let us go back to this notion of “voice” for a minute. I solemnly believe that this hodge podge group of ink squiqqlers and keyboard quiverers has two very distinct qualities.

Firstly there is the invigorating support you receive from like minds who are struggling with their own notion of ”voice” and regular expression. Also a single voice among many is not drowned or lost in the mass in this case but becomes a chorus of multi faceted tonal nuances.

The greatest thing for me is to have found a large part of my Personal Learning Network, where my voice can be heard by sympathetic ears. Likewise during the editing process of fellow writers I can see how adamant I am to retain my own unique voice and defend it from the wielded red pen.

As a disclaimer for this speaking ‘merican blog we have so far had no American voices in our writers’ circle, so cannot yet write about the American voice in this blog entry. This will change for “the Embassy of love” on the 20th May at our next performance, whereby we have two American writers contributing.

I will be intrigued to see how they add to the group voice and am also interested in all bloggers, writers out there and how you found or train your voice.

You can see  an extract from one of Stew’s performance here and I’m hoping he’ll pop back sometime later to tell us how things are going with the new ‘merican collaborators.

 Posted by at 4:52 pm
Apr 112011
 

What’s the AmE word for a (BrE) socket? Watch this video to find out. It comes from an episode of the 1960s Lucy show. It’s in the public domain so I’m expecting Youtube  will let me keep it up. (Fingers crossed, eh?)


If you’re teaching technical English, you may be hunting for ‘troubleshooting’ conversations. This one marries well with several others that I’ve written in Oxford University Press’s ‘Tech Talk’ series. I’ve edited out some of the more obscure language but a lot of it was timeless – e.g. Did you plug it in?

I think it has a sort of period charm to it. Ask your students to guess when it was made. Clues: electric typewriters were ‘brand new’, the fashions, the terms of address (Mr. Mrs. Sir). Answer = 1967.

Click here to download the tapescript in pdf format. If you hover your cursor over the up arrow (bottom right on the video player) it allows you to turn the closed captions (cc) on and off. And below is another version of the video with some comprehension questions and a task inserted. Hope you and your students find it useful. If you get a moment, please click the red ‘Comments’ link below and let me know.

UPDATE

For more information on sockets and outlets and other ‘electrical’ differences between the US and UK, please see the comments on this post.

And something else I forgot to mention in the original posting:  there’s often so much lexis to work on in technical English classes that I think it’s easy to skip over pragmatics. But relationships matter and for some techies, failure to pay attention to the feelings of others when communicating can even become critical in life and death situations.

 There’s some pragmaticky stuff going on in the video that teachers might want to draw attention to, particularly with higher level students. Mr Mooney irritates Mrs Carmichael at various points. Where, how do we know, and why? (Body language and tone of voice are tell tale signs. He’s getting up her nose by talking down to her, being condescending, stating the blindingly obvious, not listening to her) Also what’s Mrs Carmichael thinking when she says ‘Oh plug it in! You must think I’m a perfect idiot’? Does she mean it or is she being sarcastic? What clues do we have?

 Posted by at 8:55 am
Apr 092011
 

Eleanor RoschAs many of you must have realised, the poll in my last post was inspired by the psychologist Eleanor Rosch. Back in the 1970’s she ran a series of experiments getting people to rate how prototypical of a category particular words were.

Here’s the start of some instructions from one of her experiments:

Think of dogs. You all have some notion of what a “real dog,” a “doggy dog” is. To me a Retriever or a German Shepherd is a very doggy dog while a Pekinese is a less doggy dog. Notice that this kind of judgment has nothing to do with how well you like the thing… You may prefer to own a Pekinese without thinking that it is the breed that best represents what people mean by dogginess. In this study you are asked to judge how good an example of a category various instances of the category are.

So in my poll I gave you pictures of a German Shepherd (Dog 1) and a Pekinese (Dog 2) and nobody chose the Pekinese as ‘the-doggiest’. Tony made me laugh by suggesting it was for dusting the furniture!  

Dog 1                                                                                     Dog 2

But several people chose the German Shepherd and Cat pointed out that it’s closest to a wolf which is a sort of dog prototype. It sounds like Clarissa was tempted to vote for the German Shepherd as well because it was brown, and it could well be that brown is a prototypical colour for dogs. Result: Eleanor Rosch is bang on target.

Dog 3

The third dog I stuck in the poll was a mut. Several people mentioned how hard it was to choose between Dog 1 and Dog 3. I think being a mix of many kinds of dogs is what eventually won dog 3 ‘the-doggiest-dog’ vote in the poll.  More on Dog 3 in a minute.

So what did Eleanor Rosch find out?  Here are some more examples from her experiments.  In a lot of them people had fifteen, twenty or fifty words to rank in a category, but to keep life simple, I’ll just give you three and it’s a little puzzle. You have to work out how well the words represent the category on the left. Are they good representations, so-so or a bit dodgy? (There’s one of each). I’ll post the answers in the ‘Comments’.

Furniture lamp, chair, telephone
Fruit orange, papaya, olive
Vehicle surf board, tractor, automobile
Weapon gun, shoes, whip
Vegetable bean, pea, peanut
Carpenters tools saw, wedge, scissors
Sport ice skating, cards, football
Toys fire engine, books, doll
Clothing stockings, pants (BrE trousers), bracelet
Bird robin, penguin, raven

The most striking thing about Eleanor Rosch’s research was how consistent the answers were. Time and again items would come up in the same or similar position in the list. She concluded that the more an item has attributes in common with other members of the category, the more it will be considered a good and representative member of the category.

However, she also found that the people she was experimenting on had persistent illusions about how the categories were working:

Subjects, upon receiving feedback from the experiment, and audiences, upon being told of it, generally argue that they feel positive that there are many attributes common to all members of the category even when they cannot think of any specific attributes for which there are not counterexamples.

So it seems we want to believe that there are necessary and sufficient conditions that apply to all members in a category, when in practice, as Wittgenstein has pointed out,  there aren’t. I think this worth remembering when we’re teaching. Students may be looking for clear cut meaning boundaries which don’t exist in practice. Maybe some little puzzles along the lines of the one above might help them with that?

I’m sure I’ve read somewhere that the word rankings varied across cultures. So American respondents thought a robin was the birdiest-bird, but when other researchers replicated the experiments in the UK, it was sparrows. We can expect those category boundaries to shift a bit across borders and cultures. No surprises there, I guess.

A very big thank you to everyone who took part in the poll. I’d love to hear any more thoughts on this, so please put them in the comments. I’m going to put the answers from the Eleanor Rosch research there too – click the red ‘Comments’ link at the bottom of this post to check them out.

The other thing I should explain is that we have a new addition to our family. His name is Carter and he is the mut in picture 3. His vocabulary is tiny compared to Chaser’s but he attracts a surprising number of  ‘What a wonderful dog!’ comments on walks when he’s not misbehaving – which he does all too often. I’ve been putting it down to Americans being more liberal with compliments (they’re commonly used as an invitation to talk here) but you’ve just helped explain it to me. It’s not that he’s a wonderful dog so much as a wonderful example of the prototype of  ‘dog’. Ha!

Sources:

Rosch, E. Cognitive representation of semantic categories. Journal of Experimental Psychology: General, 1975, 104, 192-233

Rosch, E & Mervis C. Family resemblances: studies in the internal structure of categories. Cognitive Psychology, 1975, 7, 573-605

 Posted by at 10:24 pm
Apr 062011
 

Can’t stop thinking about dogs today. I find Chaser’s ability to understand superordinate nouns impressive. The thing is word meanings often have fuzzy rather than fixed boundaries. Take the word ‘cup’ for example. When exactly does a cup become a bowl?                 

It’s tempting to think that there are necessary and sufficient conditions that dictate where one word stops and another begins, but often there aren’t precise boundaries.

The philosopher, Wittgenstein, illustrated it beautifully when he talked about the word ‘game’.  He said:

Consider, for example, the proceedings that we call “games”. I mean board-games, card games, ball-games, Olympic games, and so on. What is common to them all? – Don’t say “There must be something in common, or they would not be called games, but look and see whether there is anything common to all. – For if you look at them you will not see something that is common to all, but similarities, relationships and a whole series of them at that. To repeat, don’t think, but look.

Look for example at board games, with their multifarious relationships. Now pass to card-games; here you find many correspondences with the first group, but many features drop out and others appear. When we pass to ball games, much that is common is retained, but much is lost.

–Are they all “Amusing?” Compare chess with noughts and crosses. Or is there always winning and losing, or competition between players? Think of patience. In ball games there is winning and losing, but when a child throws his ball at a wall and catches it again, this feature has disappeared. Look at the parts played by skill and luck; and at the difference between skill in chess and skill in tennis. Think now of games like ring-a-ring-a-roses; here is the element of amusement, but how many other characteristic features have disappeared? And we can go through the many, many other groups of games in the same way; can see how similarities crop up and disappear.’

I can think of no better expression to characterize these similarities than “family resemblances”; for the various resemblances between members of a family: build, features, colour of eyes, gait, temperament, etc. etc. overlap and criss-cross in the same way.- And I shall say: “games” form a family.

So there’s a family of words that go by the name ‘game’, but presumably we think some games are gamier than others – just as we might think some dogs are doggier than others (as Eleanor Rosch might put it).

So could you do me a favour and answer this question for me? Take a look at these three dogs. Which one looks doggiest to you? I don’t mean which one do you like the look of the most. I mean which one looks like the best representative of the class of things that we call dogs. Just click the poll, and of course I’ll be delighted to hear more thoughts in the comments. Woof!

Dog 1                                                                                     Dog 2

Dog 3

 

 Posted by at 10:31 pm
Mar 032011
 

I’m thrilled to have a guest post today from Robin Walker addressing the really practical question of models and ELF. So without ado, it’s over to Robin…

Models for (B)ELF pronunciation

During the recent BESIG webinar on Business English as a Lingua Franca (BELF) panellist Ian McMaster raised a crucial issue regarding teaching ELF in the BE classroom. Ian was concerned about the lack of a clear model for teachers, and this very real concern needs addressing. The fear is that if the current native-speaker models are removed, with nothing there to put in their place, teachers will be at a loss as to what to teach, whilst learners will have nothing to guide them towards their desired goal.

Ian is not the first colleague to voice this concern, but if we look at the situation a little more closely, we will see that these fears as to the impact of an ‘absent’ NS-model are ill-founded. In the area of pronunciation, where my own work on ELF has been focused, there are three options that are immediately available:

  • Existing native-speaker materials. There is currently an almost complete absence of pronunciation materials that employ a NNS voice as the model, but this is not a cause for despair. The majority of features of NS pronunciation are also features of ELF pronunciation. This should not come as a surprise – when we talk about ELF we are not talking about another language. It is still English. Thus, while we wait for ELF-specific materials to come onto the market, we can still use existing RP or GA based materials. The only precaution that we need to take is to avoid working on those NS features that have been identified as either not being helpful, or as being potentially damaging, to intelligibility in ELF contexts.
  • Recordings of competent BELF users. The internet is an endless source of audio and video material of NNS sports celebrities, film-stars, and leading business or political figures speaking in English in ELF contexts. Learners can be invited to find recordings of a figure that they admire, and to use this person’s pronunciation as a model for their own. Although ‘cloning’ in this way is clearly less-structured and more holistic than traditional approaches to pronunciation practice, the power of ‘modelling’ your pronunciation on that of an international figure your strongly admire, is not to be lightly dismissed.
  • The teacher. As teachers we have always been models for our learners. This is also true for BELF, where teachers who know from personal experience that their pronunciation is intelligible in ELF contexts, can confidently act as a models for their learners. Indeed, if we look back over the history of ELT, we will see that in practice countless NS teacher who do not speak with a standard accent such as RP or GA, have successfully acted as models by using their own natural accents. ELF merely extends this prerogative to NNS teachers. We mustn’t forget that in ELF contexts accents are valid if they are intelligible, rather than because of their socio-geographic origin and status.

Interestingly, for BELF, where the goal in pronunciation is not proximity to a NS norm, but competence in the features that will ensure international intelligibility, competent NNS teachers are at least equal to competent NS teachers as models for pronunciation. Indeed, in some ways they may even be better. NNS teachers can get ‘into the skin’ of their learners more easily as they have already suffered the process of learning the new pronunciation. Secondly, because they have made the same journey that their learners are embarked upon, they often know ‘tricks’ that they can pass on, often based upon the mother tongue phonology. In addition, NNS teachers constitute living examples of what is possible, and learners can realistically expect to achieve what their NNS teachers have achieved.

 Robin Walker will be a familiar face to folks who have watched the video on ELF and BELF that I posted a few weeks ago. Based in Spain, Robin is a freelance teacher, teacher educator and materials writer and also the author of Teaching the Pronunciation of English as a Lingua Franca. (link) Robin gave a terrific talk on ‘The globalization of English: Implications for the business English classroom’  at IATEFL last year, which can be accessed via the IATEFL website  

 Posted by at 7:18 pm
Feb 202011
 

Just a quick note to say I’m going to be giving a webinar called ‘Mixing business with pleasure’  this Tuesday – 22nd February 2011. It’s part of the Longman Pearson Tertiary Week of English and it’s free to register. You just need an internet connection to  join in, there’s no limit to how many people Longman can accommodate in the virtual meeting room, and everybody is welcome. I’ll be talking about politeness and workplace discourse and showing some stuff from Lifestyle.

If you are in the UK, it’s at 1pm and you can check your local time here. If you are in Japan it’ll be 10pm, so I will understand if you’d like to attend in your pyjamas. I promise I won’t tell. I will be in Philly, where if you look very carefully you may notice me munching breakfast cereal and swigging coffee. But I plan to get up very early on Tuesday so I should be out of my jim-jams.

There are lots of other free webinars going on next week too so click here if you like to check them out and register. Hope to see you at some of them!

 Posted by at 6:58 am
Feb 142011
 

When we’ve thought about second language acquistion (SLA), traditionally we’ve thought in terms of language learners  gradually progressing up a scale of levels as they acquire more language, and we use the term ‘interlanguage’ to refer to the emerging language they use along the way. It’s ‘inter’ because it’s not L1 and it’s not L2 but it’s in between. As learners progress, we expect their language will diverge less from native speaker (NS) norms, so there’s an assumption that NS-like language is the ultimate goal. 

This take on learning, while prevalent, is problematic in some ways. What constitutes a NS? Which NS norms should we measure emergent language against? And do all English learners really aspire to talk like NSs? For many of my students English is a necessary tool – something they need to communicate because they’re working in contexts where English is being used as a lingua franca (ELF) because it’s the language that’s shared. But rather than ‘sounding like a native speaker’, ‘being able to successfully get things done in English’ would generally be a more accurate description of their ultimate goal. 

But surely ‘sounding like a native speaker’ will help them successfully get things done, you may be thinking. Well yes. I think that’s often true and we can find plenty of examples of that in speech data from ELF conversations. But it’s not always true and there are also many instances where it’s not the case. And in successful ELF interactions there often seems to be a different kind of learning going on. Instead of learning that extends over a period of time and heads towards a NS standard, it’s “learning in action” as Alan Firth, a researcher at Newcastle University, puts it. We see people “acquiring language on the fly”, and converging on non-NS standard forms.

When Alan Firth and Johannes Wagner were studying workplace ELF  (BELF) interactions in the 1990s, they had problems applying many of the traditional concepts of SLA to the audio recordings they’d collected. They were looking at the talk of people who were using English to successfully conduct big business deals all the time. But when they turned to the SLA literature, instead of describing what these people were doing, it seemed to focus on linguistic deficiencies. As they later described it:

Rather than depictions of interactional success in a foreign, second or ‘other’ language, we found an overwhelming emphasis on and preoccupation with the individual’s linguistic and pragmatic ‘failure’. Rather than talk we found ‘input’. Rather than achievement we found an abundance of ‘problem-sources’. Rather than collaboration, invention and an extraordinarily creative use of shared resources (which, to us, was ‘learning-in-action’), we found references to ‘errors’, ‘input modifications’, ‘interference’ and ‘fossilizations’ 

 Try as they might, they couldn’t get the traditional SLA theories and concepts to fit their speech data

So in a paper published in 1997, they called for a reconceptualization of SLA that broadened boundaries of research. It drew a lot of attention and here’s my favorite bit of speech data from that paper. It comes from a telephone conversation between Mr Hansen, the sales manager at a Danish cheese producer and Mr Akkad, a wholesaler in Egypt:

A: So I told him not to uh send the cheese after the- the blowing in the customs…We don’t want the order after the cheese is uh blowing. 

H: I see, yes. 

A: So I don’t know what we can uh do with the order now. What do you think we should uh do with this is all blowing Mister Hansen? … 

H: I’m not uh blowing uh what uh, what is this uh too big or what? 

A: No the cheese is bad Mister Hansen. It is like fermenting in the customs’ cool rooms 

H: Ah it’s gone off 

A: Yes it’s gone off 

H: Well you know you don’t have to uh do uh anything because it’s not…. 

Notice that when Mr Hansen said ‘I see, yes’, he didn’t see at all. Ha! I do that a lot myself when I don’t understand what someone is saying in another language – nod, smile and hope that if they go on a bit more I’ll be able to work it out. Alan Firth coined the term ‘letting it pass’ to describe this practice, and ELF speakers do a lot of it. 

And then we saw Mr Hansen coming clean and admitting he doesn’t know what Mr Akkad is talking about. But when he heard the cheese is bad, he worked out that the blowing must mean it had ‘gone off’. (Most probably the plastic wrap blows up as the cheese ferments). And now notice what happens when he calls Mr Akkad up a couple of days later to discuss the problem further: 

A: Yes Mister Hansen 

H: Hello Mister Akkad. We haf some informations for you about the cheese… with the blowing 

A; Yes Mister Hansen 

So this time it’s Mr Hansen that refers to cheese as ‘blowing’. He adjusted his language away from (rather than towards) a NS standard. He must know the correct NS term would be ‘gone off’ because he used the phrase two days earlier. Presumably it’s not that he’s ‘unlearnt’ it somehow. He’s just being practical – why use the NS term and possibly screw things up? He’d learnt what Mr Akkad called it. 

There’s a lot of learning like this that goes on on-the-fly in ELF interactions. It’s very specific to local needs and contexts. And while Mr Hansen was Danish – so a non native English speaker –  there are lots of instances in other data of NSs doing this too. Successful ELF speakers calibrate for competence. They estimate how much they think the person they’re talking to will understand, and then adjust what they say accordingly. They accommodate. 

Can and should we be helping our students to develop abilities to calibrate for competence in our classes? Is adjusting your language according to your listeners a skill that can or should be taught and practiced? In exams, can and should we be rewarding or penalizing students who can accommodate like Mr Hansen, and if so how? I think it raises so many interesting questions and challenges.

Firth, A. & Wagner, J. (1997). On Discourse, Communication, and (Some) Fundamental Concepts in Second Language Acquisition Research. Modern Language Journal. 81,3: 285-300. 

Firth, A. & Wagner, J. (2007). Second/Foreign Language Learning as a Social Accomplishment: Elaborations on a Reconceptualized SLA. Modern Language Journal (Special Focus Issue on: The impact of the ideas of Firth & Wagner on SLA), vol. 91: 798-817. 

Other posts on ELF you might like:

My promo video for a BESIG webinar on ELF and BELF

A talk on lean language by Mark Powell and some later elaboration

A post about Jennifer Jenkin’s first book on ELF, and another

Also over at Darren Elliot’s blog, there’s a terrific audio  interview he recorded with Jenny Jenkins

And over at Evan Frendo’s blog there’s a great post about BELF (Business English as a lingua franca)

 

 Posted by at 4:17 pm
Feb 072011
 

A while ago I posted videos of Mark Powell’s plenary talk at the last annual BESIG conference. Mark responded today, and I thought it was so interesting and raised so many issues we didn’t have time to discuss in the webinar today – so I thought I’d post it here now as a separate post. Over to Mark…

Thanks to the people who said they enjoyed Carl’s video of the Bielefeld talk. The funny thing for me was that I actually started out as an ELF-sceptic, but, in the process of developing the talk, I kind of defected to the other side – at least, in part.

It’s true that nowadays we routinely heap scorn on the fixed expressions of yesteryear (‘If I could just come in here for a moment’; ‘We seem to be talking at cross-purposes’; ’I’m afraid we’ll have to agree to disagree on that one’ etc.), but a quick flip through even the latest BELT publications shows that functional exponents like these are very much alive and kicking. Problem is that most published materials seem to base their language input more on previously published materials than on the real thing. And those previous publications were similarly flawed. So the modern course book tends to be at least three times removed from any kind of authentic source and a lot of its syllabus verges on urban legend (eg. ‘I’m a bit tied up on Thursday’ – did someone somewhere, probably British, once say that?). This is not really the fault of authors, however. Until very recently, sufficiently large spoken BE corpora were rather thin on the ground. Now that we have a few such corpora emerging and growing, what we’re finding is that not only are such fixed expressions pretty much non-existent (as many of us predicted), but fixed expressions of any kind over three or four words long are incredibly rare as well (which we generally didn’t predict).

So there is an awful lot of flab in the published stuff to get rid of. I wouldn’t just slag it off as hopelessly wedded to the NS model, though, because most of it bears no resemblance to what either NSs or NNSs actually say!

What NSs and NNSs do actually say (so far as we can tell at this relatively early stage from corpora like CANBEC and VOICE) is a lot more interesting. Both turn out to be doing some highly innovative things (as well as some odd, communicatively unhelpful things) which course books have largely missed. As BE trainers, I think our job is to take ‘best practice’ from both and encourage our learners to adopt it (if they are not doing so already), whilst warning them off the NS or NNS model wherever it fails communicatively in an international context. This is what I call Lean Language – performance without waste. Some may now be calling it BELF.
In terms of what NNS are doing (ELF) there are roughly two kinds of things, I think – ‘errors’ and ‘innovations’. Errors like missing off third person –s, using the wrong relative pronoun, treating uncountable nouns as countable (‘informations’), dropping a morpheme in an adverb (‘terrible sorry’) or adding redundant prepositions (‘discuss about’) don’t seem to impede communication and may, in some cases, even facilitate it between some NNSs (because the errors are largely shared). These are the kind of typical ‘mistakes’ all EFL teachers are familiar with and these are what I’m referring to when I say ‘a lot of ELF is pretty obvious’. Barbara Seidlhofer mentions some of these in her writing on ELF and there was a very extensive list of them compiled by Christine Johnson and Cath Bartlett, based on their classroom research and published in the BESIG Business Issues Vol. 3 way back in 1999. No-one (I think!) is suggesting we actually ‘teach’ these errors. Our learners will make them anyway in spite of our best efforts. But what we can do is resist overenthusiastic correction in these areas when there are other more important things to deal with. An easily correctable error is never a communicative error. Think about it. If you can actually correct me, you must have known what I meant. ‘I have been here yesterday’ – totally comprehensible. And let’s be clear, it’s not just grammar errors we’re talking about. ‘I made an interview for the job’ is also OK by me. Lexical pedantry is just as bad as structural pedantry when our learners have busy lives and just want to do their job better in English. I sometimes think, in freeing us from the tyranny of grammar, the Lexical Approach has just landed us with another (much more arbitrary) set of rules to internalise.

Of course, some errors do need fixing because they are not shared across cultures. When a German says ‘in the moment’ (‘im Moment’) instead of ‘at the moment’, we don’t care or even notice the error. Maybe it’s better – aren’t we all supposed to live in the moment? When they say ‘I will’ instead of ‘I want’, there may be a problem. L1 interference may need robust correction.

So that’s errors. And some of them could even be seen as innovative in that they actually smooth international business communication. What about true ‘innovations’? I briefly mention some of these in my BESIG talk – explicit performatives (noticed in Germans), invariant question tags (noticed in Spaniards, no?), but there are many others – avoidance of the passive and tense backshift in reported speech, dropped auxiliaries in questions, conjoined rather than embedded clauses. None of these formulations is technically an error – NS make them too, though much more rarely. What they are is simpler (dare I say more efficient?) variants on the NS model. And, frankly, I’m all for these. Sometimes it may be helpful to point out to French speakers, say, that German speakers have a neat way of doing something in English that they might like to emulate. It might also be worth briefing a Swedish speaker on some of the features of ‘Chinese English’ if they are going to be doing business with China. But a surprising number of NNS innovations cross cultural boundaries, partly because all learners have some of the same difficulties with learning English and they either fix them or (a tribute to their ingenuity) get round them. When they get round them, they seem, more often than not, to do so in similar ways.

Now what about NS innovations? Within EIL, ELF and Global English circles the NS model tends to get short shrift. It seems to be the Great Wall of English the ‘Elves’ are trying to breach. On a structural, lexical and phonological level I sympathise with this view. NS English is (like most languages) unnecessarily complicated when your need for it is mostly utilitarian. However, on a communicative level NSs do some pretty neat and eminently learnable things which could be an excellent model for NNS users. In my talk I had no time to mention these, but they include things like the use of selective repetition – an amazing device that can be used for emphasis, agreement, disagreement and rejection in meetings, query and confirmation on the phone, empathy-building in social situations as well as rhetorical impact in presentations. We need a lot more research here. Much language in use consists of modified reformulations of what your interlocutor has just said rather than firing back fixed expressions. The better your listening skills, the less lexical firepower you need.

So that’s my take on where we are with developing BELF from both NS and NNS data. I do say ‘developing’ not ‘discovering’ because I am in favour of some prescriptiveness here. That’s not a popular approach in our business, I know, but I do feel we (who else?) should be trying to offer our learners a fast-track to communicative competence for business purposes and not detaining them unduly with the finer points of anybody’s English, least of all the Queen’s or President’s. Pending conclusive evidence from the corpora, can’t we come up with something better than the Business EFL we peddle at the moment?

But what if our learners insist on the ‘real thing’, as some of you point out in this blog? Well, far be it from me to deny my clients what they want, but I think we owe it to them to at least offer a more efficient alternative. Sure, some do want to be more than competent in English, to impress – but just who they are impressing when most of the people they do business with aren’t at a sufficiently high level of English to be impressed? NSs are in many ways some of the least understood in international interactions. Who would want to aspire to that?

But I appreciate there’s a problem of perception. All the Business Spotlight surveys show a strong preference in most learners for NS trainers, though I think that’s partly because they still wrongly associate NNSs with the kind of language teaching they’ve had in the past and the NSs with the newer more communicative approach they’re now paying for. And publishers with their essentially NS model both exploit and perpetuate this prejudice, however global they like to make their materials sound. But here are a couple of course book titles I found recently that unashamedly say what they mean: ‘Speak Business English Like an American’ and ‘Speak Better Business English and Make More Money‘. Both genuine titles, I swear! And, actually, when you think about it, though the first is clearly some kind of cultural assimilation programme no doubt larded with sports and war idioms and glossy Americanisms, the second could be, truth to tell, just what our learners want. But will the author mean the same thing by ‘better’ as I do? Hm. I think I’ll leave that a mystery.

Many thanks for this Mark and if you’d like to watch the original talk – click here and for the ELF Webinar video ad – click here. The actual webinar video will be posted later.

 Posted by at 5:45 pm